Refund policy

Lavender Cottage Jewelry has a 14-day return/exchange policy, which means you have 14 days after receiving your item to request a return/exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll need to be the original purchaser of the item.

To start a return/exchange, you can contact us via the Contact Us tab on any page of this website.  If your return/exchange is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return or exchange via the Contact Us tab will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items) are not returnable. 

Refunds
Due to the made to order, handmade nature of Lavender Cottage Jewelry, I cannot provide cash refunds once the item is created for you.  I am happy to modify the item, if possible, to meet your needs, and/or provide shop credit which does not expire if the item cannot be modified for you.